Privacy Policy
This privacy policy outlines how Gamdom collects, uses, and protects personal information when you access our online slot games and casino services. We are committed to safeguarding your privacy and ensuring transparent data practices in accordance with applicable regulations in Ireland and the European Union.
Information We Collect
When you register and use Gamdom services, we gather specific types of information to provide our gaming platform and comply with legal obligations. Personal data collection includes your name, email address, date of birth, postal address, and telephone number during account registration. Financial information such as payment card details, transaction history, and withdrawal requests are processed to facilitate deposits and withdrawals. We also collect technical data including IP addresses, browser type, device information, operating system details, and gameplay statistics to enhance service delivery and security.
Cookies and similar tracking technologies monitor your interaction with our platform, recording session duration, game preferences, and navigation patterns. Identity verification documents may be requested to comply with anti-money laundering regulations and age verification requirements under Irish gambling legislation. Communication records including customer support correspondence, email exchanges, and chat logs are retained for service improvement and dispute resolution purposes.
How We Use Your Information
The Gamdom policy governs the processing of your personal data for several legitimate purposes. We use your information to create and manage your gaming account, process transactions, verify your identity, and provide customer support services. Marketing communications regarding new slot games, promotional offers, and platform updates may be sent to registered users who have consented to receive such materials.
Your data enables us to comply with legal and regulatory obligations including responsible gambling measures, age verification, fraud prevention, and financial crime detection. We analyse gameplay patterns and platform usage to improve our services, develop new features, and enhance user experience. Security monitoring utilises your information to detect suspicious activity, prevent unauthorised access, and protect against cyber threats. Dispute resolution and complaint handling require access to account history, transaction records, and communication logs.
| Purpose | Data Types Used | Legal Basis |
|---|---|---|
| Account Management | Name, email, contact details | Contract performance |
| Payment Processing | Financial information, transaction data | Contract performance |
| Identity Verification | ID documents, address proof | Legal obligation |
| Marketing Communications | Email, preferences, gaming history | Consent |
| Security Monitoring | IP address, device data, login records | Legitimate interest |
| Regulatory Compliance | All account data, transaction history | Legal obligation |
Data Sharing and Third Parties
Gamdom shares personal information with selected third parties solely for operational purposes and regulatory compliance. Payment processors handle financial transactions, processing deposits and withdrawals through secure banking channels. Identity verification services conduct age checks and document authentication to meet licensing requirements. Technology providers deliver hosting services, data storage, security infrastructure, and platform maintenance.
Regulatory authorities and law enforcement agencies may receive information when legally required or when investigating suspected fraudulent activity. Professional advisors including legal counsel, auditors, and compliance consultants access data on a confidential basis for business purposes. Marketing partners may process limited information for promotional campaigns, but only with your explicit consent.
We do not sell personal data to third parties for their independent marketing purposes. All data sharing arrangements include contractual safeguards ensuring appropriate security measures and compliance with data protection standards. When transferring data outside the European Economic Area, we implement adequate safeguards such as standard contractual clauses approved by the European Commission.
Your Privacy Rights
Under the General Data Protection Regulation and Irish data protection law, you possess specific rights regarding your personal information held by Gamdom. The right of access allows you to request copies of personal data we process about you, including account details, transaction history, and communication records. You may exercise the right to rectification by requesting corrections to inaccurate or incomplete information in your account profile.
The right to erasure permits you to request deletion of your personal data in certain circumstances, though legal and regulatory obligations may require retention of specific records even after account closure. Data portability rights enable you to receive personal information in a structured, commonly used format and transmit it to another service provider. You can object to processing based on legitimate interests, including direct marketing communications, by adjusting your account preferences or contacting customer support.
The right to restrict processing allows you to limit how we use your data whilst disputing accuracy or lawfulness of processing. Automated decision-making, including any profiling for responsible gambling assessments, is subject to your right to human intervention and explanation. To exercise these rights, submit requests through your account settings or contact our data protection officer using the details provided in your account documentation.
Data Security and Retention
Gamdom implements comprehensive technical and organisational measures to protect your personal information against unauthorised access, loss, or misuse. Encryption technology secures data transmission between your device and our servers using industry-standard SSL protocols. Access controls limit employee and contractor access to personal data based on role requirements and business necessity.
Regular security audits, penetration testing, and vulnerability assessments maintain platform integrity and identify potential risks. Firewall protection, intrusion detection systems, and malware prevention tools safeguard network infrastructure. Secure data centres with physical access restrictions and environmental controls house our servers and storage systems.
Retention periods vary depending on the type of information and legal requirements. Account information and transaction records are retained for seven years following account closure to comply with financial regulations and anti-money laundering legislation. Marketing consent records remain on file until you withdraw consent, after which they are deleted within 30 days. Customer support communications are retained for three years for quality assurance and dispute resolution purposes.
| Data Category | Retention Period | Reason for Retention |
|---|---|---|
| Account Registration Details | 7 years after closure | Regulatory compliance |
| Transaction Records | 7 years after transaction | Financial regulations |
| Identity Verification Documents | 7 years after closure | AML requirements |
| Gameplay History | 7 years after closure | Dispute resolution |
| Marketing Preferences | Until consent withdrawn | Legal obligation |
| Security Logs | 2 years | Security monitoring |
| Customer Support Records | 3 years | Service improvement |
The casino privacy policy framework ensures regular reviews of stored data, with systematic deletion of information no longer required for its original purpose. Backup systems maintain data integrity whilst adhering to the same security standards and retention schedules as primary storage systems.